Cold Chain

COLD CHAIN

For perishable and pharmaceutical products, the quality of the cargo needs to be maintained. An accurate climate control process is very critical for a reefer shipment because this type of cargo is especially sensitive to any changes in temperature. That is why SDG LINES is the best option for our quality services in providing them with that extra cargo care and control over their shipment to make sure the cargo is at its best quality when it arrives at the destination. SDG LINES’s online platform, called Simplified Unattended Reefer E-services (SURE), gives customers the end-to-end visibility on the temperature and relative humidity levels of their shipments. SURE also leverages the latest artificial intelligence (AI) technology to offer proactive and advanced analytic capabilities to support corrective actions in case of any discrepancies in the reefer box settings.

Business benefits

  • Auto alert for temperature deviations
  • Anytime, anywhere data access via SURE once an empty container is picked up
  • Strengthened cargo security, prevent theft and tampering
  • 24/7 support team for immediate assistance

Key Features

Dashboard – Reefer in Transit
  • Overview of the latest reefer status
  • Customized alert settings for specific shipment monitoring needs.
Reefer Details
  • Booking and shipment details (e.g. shipment route, commodity, temperature setpoint)
  • Route map with container’s real-time location (both on land and at sea)
  • Reefer status (e.g. temperature readings, humidity, etc.)
  • Full end-to-end shipment data download
Smart Alerts and Notifications
  • AI-supported reefer alerts when attention is required for exception handling
  • Both customers and SDG LINES support team share the same visibility to the incident reports
  • All interactions with SDG LINES will be logged
  • Inland ETA prediction based on industry variables analyzed by Artificial Intelligence technology

Getting Started

To begin using SURE, you need to first register with SDG Lines to become a SURE Center user.

Please contact our customer service today!

All the services you need,
all in one place: SURE Center

We offer a wide range of services to meet every type of need.
SURE Center is an online tool offered by SDG Lines to enhance the interaction with all those involved in a shipment, improving cooperation between all key parties.
We offer you a greater "window' into our organization.
You can "see what we see".
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