Customer Service

CUSTOMER SERVICES

We make easy the difficult

Quality and Efficiency

Continual improvement: we improve the reliability of transport processes by offering effective responses to customer needs.
Performance optimization: maximizing performance by minimizing supply chain costs.
Commitments: reliability, 
guarantee good coordination among all the modes of transport in the chain to meet the scheduled delivery time of the merchandise and with the completion of the services to the cargo.
Information and transparency
Facilitation of the information on the main operations, dates and incidents related to the import / export of the merchandise.
Security
There will be no incidents that affect the integrity of the merchandise during its transport.

Fast transit time

We manage vessels, trucks and trains travelling with your products every day, which ensure the fastest possible delivery. Thanks to the immense size of our fleet (several hundred transport units), you know that your shipment is in good hands.
Liner shipping is the most efficient mode of transportation of goods.  While individual ships vary in size and carrying capacity, many container ships can transport up to 8,000 containers of finished goods and products on a single voyage. Similarly, on a single voyage, some car carrier ships can handle 7,600 cars. It would require hundreds of freight aircraft, many miles of rail cars, and fleets of trucks to carry the goods that can fit on one large liner ship.

Temperature control

We offer a wide range of temperature-controlled vehicles so that you can transport delicate temperature-sensitive products with confidence. We know how important it is to maintain the refrigeration chain, from start to finish, so that your perishable goods retain their sup. erior quality.  
We offer the right option for your cold chain needs whether it is facility-based consolidation, rolling consolidation, traditional less-than-truckload options or forward distribution.
Visibility is self-explanatory.  You should know exactly where each of your temperature-controlled LTL orders are in transit—whether they’re waiting pickup, in transit, or meeting a delivery window. Just as important is having visibility to KPIs and order level reporting. It’s the only way to create an accurate budget and benchmark for the future.

Dangerous goods

Our dangerous goods transport services allow us to transport a wide variety of this type of material. We take safety very seriously, and we fully comply with the requirements and regulations.
SDG LINES’s online platform, called Simplified Unattended Reefer E-services (SURE), gives customers the end-to-end visibility on the temperature and relative humidity levels of their shipments. SURE also leverages the latest artificial intelligence (AI) technology to offer proactive and advanced analytic capabilities to support corrective actions in case of any discrepancies in the reefer box settings.force for road, rail and sea transport.

They trust us

Moll de Barcelona
Terminal Drassanes
08039 Barcelona
info@escolaeuropea.eu
www.escolaeuropea.eu

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